Jenna's grandmother has always taken solace from her ability to communicate with family members who have recently "passed on," but Jenna's first experience isn't comforting at all. It's a desperate plea for help from her mother. A vengeful spirit, her deceased neighbor Jake, is trapping souls from Haldis Notch, Vermont, intent on making them suffer for not accepting him in life. Jenna can reach the plane of existence where the spirits are trapped and dying, but to stop Jake from killing them, she must first understand his motives. The more Jenna understands, the deeper she's drawn into Jake's trap, and if she falls victim, every soul in Haldis Notch will suffer the ultimate retaliation for the petty grudges they held in life.